Last updated: January 1, 2026 · We keep this clear and fair. No small print designed to trap you.
We offer a 7-day full refund period from the date of your enrolment payment. This gives you time to start the programme, attend early sessions, and assess whether it's the right fit — before any significant commitment on either side.
To request a refund within this period, simply contact us at billing@zapthru.com or call +1 (213) 401-9400 or +91 98318 22882. Your refund will be processed within 5–10 business days to the original payment method. No administration fee applies.
There are no exceptions to this period — meaning even if you've attended every session in the first 7 days, you are still entitled to a full refund if you request it within that window.
If you withdraw from your programme between day 8 and day 30 of enrolment, we will calculate a prorated refund based on the proportion of the programme that remains. The calculation is straightforward: we subtract the value of the programme proportion you have received (based on curriculum delivered, sessions attended, and any industrial project work commenced) from the total fees paid, and refund the remainder.
We apply this fairly — if you attended two sessions out of 40 and then withdrew on day 15, your refund would reflect the 38 sessions not yet received, not penalise you for having started. An administrative processing fee of up to £50 / $65 / ₹5,000 may apply to cover payment processing costs on the refunded amount.
To initiate a withdrawal in this period, contact billing@zapthru.com with your name and enrolment details. We will confirm the refund calculation within 3 business days before processing.
After the first 30 days, we no longer offer automatic prorated refunds. However, we recognise that life is unpredictable. We assess late withdrawal requests individually based on the circumstances. Situations we consider sympathetically include:
Medical emergencies: A serious illness or injury affecting you or an immediate family member that prevents continuation. We typically offer either a credit toward a future programme or a partial refund, depending on the stage reached and circumstances.
Redundancy or significant financial hardship: Unforeseen job loss or financial circumstances that could not have been anticipated at enrolment. We will work with you to find a fair arrangement — this might include a programme pause, deferred payment, or partial credit.
Significant programme change: If we make material changes to programme content, format, or delivery that substantially differ from what you enrolled for, you have the right to withdraw and receive a prorated refund regardless of the 30-day threshold.
For late withdrawal requests, email billing@zapthru.com with a brief explanation of your circumstances. We will respond within 5 business days.
Before withdrawing, consider whether a programme pause might serve you better. We allow students to pause their programme for up to 12 weeks for personal, medical, or professional reasons. A pause freezes your progress and your access to sessions without financial penalty. You resume where you left off when you're ready.
To request a pause, contact your Tech Lead or email support@zapthru.com. Pauses exceeding 12 weeks require a new discussion about programme continuation terms.
Human Excellence sessions that have already taken place are non-refundable, as the practitioner's time and preparation constitute a delivered service. If you withdraw from the technical programme, the cost of HE sessions already held will be deducted from any refund calculation using the per-session rate set out in your enrolment agreement.
Unused HE sessions that have been paid for (as part of a bundle or advance payment) are refundable under the same prorated terms as the main programme, subject to the above timeline.
If you enrolled on a payment plan and you withdraw within the 7-day period, any instalments already paid are refunded in full and any remaining instalments are cancelled. If you withdraw after day 7, any outstanding instalments at the point of withdrawal are cancelled going forward — you are not liable for instalments not yet due. Refunds of amounts already paid follow the prorated calculation above.
Approved refunds are returned to the original payment method within 5–10 business days. If the original payment method is no longer available (expired card, closed account), we will arrange an alternative transfer. We do not issue refunds in cash. Any currency conversion fees incurred by your bank are outside our control and cannot be reimbursed by us.
Once you have begun active work on an industrial project with a partner company, the proportion of your programme fees attributable to that project component may not be refundable if the partner company has incurred costs or if your work has been incorporated into their systems. We will always be transparent about this calculation if it applies to your withdrawal.
If your enrolment is terminated by ZapThru Academy due to a breach of our Terms of Service — including abusive behaviour, misrepresentation, or serious misconduct — no refund will be issued for fees already paid. We will communicate the reason for any such termination in writing.
If you believe a refund decision has been applied unfairly, please escalate the matter in writing to legal@zapthru.com. We will review the case and provide a final written decision within 10 business days. Our refund policy does not affect any statutory rights you may have under consumer protection law in your jurisdiction.
For all refund and withdrawal enquiries:
Email: billing@zapthru.com
Phone (US): +1 (213) 401-9400
Phone (India): +91 98318 22882 (also WhatsApp)
Please include your full name, enrolment date, programme name, and a brief description of your situation when reaching out. This helps us respond quickly and accurately.